What are the products made of?
Our products are made from a composite material much like plaster and a water-based eco-friendly resin that doesn't contain any solvents or VOCs like regular resins.
Why does my product have little holes?
Due to the nature of the material and curing process there may be some air bubbles that were caught on the surface of our products. We try our best to limit these as much as possible, but with our products being handmade this isn’t always possible.
How do I take care of my item?
All items are sealed with our polishing wax and can be cleaned with a damp cloth and mild soap. Using any harsh cleaning products or scrubbing will damage the surface of your piece. Do not place in dishwasher or leave soaking in water, the material will decompose.
Is your item looking a little dull? Don't worry, you can easily bring it back by rubbing it with our polishing wax. We include a sample in our glass tumblers, storage containers and the hurricane candleholders. You can use Clark's Concrete Polish if you did not receive one of our samples.
How quickly will you ship my order?
Handmade products take more time to make and ship (3-5 working days), but it will be worth the wait!
However, if you're in a rush, reach out to us on social media or email, and we'll do our best to expedite your order.
Can I order wholesale?
Yes! Please contact us to find out how to become a wholesale partner at info@hellohousewares.com.
